Patient Communication and Customer Service
Your plastic surgery consultant will provide one on one training sessions focused on enhancing your team’s communication skills and customer service abilities. The sessions include active listening, empathy, effective patient education, and addressing patient concerns professionally. Improved patient communication leads to an improved patient experience; helping you grow your plastic surgery practice and better position itself compared to the competition.
Management Coaching
We work closely with practice leaders and managers to help them develop their leadership skills, improve their performance, achieve their professional goals, and make a larger impact in practice performance. Our plastic surgery consultants bring a combined twenty years of hands-on plastic surgery practice management experience to the table to help shape your practice leaders into the support you need to grow your practice.
Lead Tracking and Conversion
We enhance the skills, knowledge, and techniques of the sales professionals in your practice. Our one-on-one sessions review lead tracking best practices and, make recommendations on new workflows. The training also includes strategies to improve conversation through better engagement of surgical patients in the sales process. We also provide additional follow up calls as your practice implements the new processes.
Improve Practice Performance
Investing in the training and development of your staff not only enhances their capabilities but also contributes to the overall success and reputation of your plastic surgery practice. Our training sessions are customized to the needs of the individual and practice; ensuring your staff to deliver exceptional care and service to your patients.
